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Troubleshooting

Common problems & error messages and how to fix them
15 articles in this collection

I get an "Request timed out" error when accessing my feed in my browser

This is the most common error our users have to deal with. We cannot really prevent it because of technical reasons. But it can be fixed!
Updated Jul 17, 2018

I get an "Liquid error: Memory limits exceeded" error when accessing my feed in my browser

This is an alias for the "Request timed out" error and can be treated the same way.
Updated Jul 17, 2018

I can't map a Shopify collection to a Facebook product set

Do you want to map a Shopify collection to a Facebook product set one to one?
Updated Jul 8, 2018

My products seem to be added more than once to the catalog!

Why is that? And what can I do?
Updated Jul 9, 2018

Missing Property: google_product_category is missing

This is just a warning and can safely be ignored. Still, if you want to fix it read on.
Updated Jul 9, 2018

This product already exists in the catalog: id

The most common reason for this error is that you have somehow added the same feed more than once to your Facebook product catalog.
Updated Jul 9, 2018

I get an "Property gtin is incorrectly formatted" error

The gtin/mpn property is populated with the barcode or variant_sku options from your shopify store.
Updated Jul 8, 2019

I get an "Invalid Character" error

That should not happen. Or only in rare cases. If it does, congratulations, you found a bug!
Updated Jul 9, 2018

I need guidance

Needing help setting up the app
Updated Aug 7, 2018

Double Escaping Problem

Using third-party tool (other than Facebook) to process the feed
Updated Sep 18, 2019

Shopify Lite

Can I use the app with Shopify Lite?
Updated Nov 28, 2018

Products won't sync

I added new products but they are not showing up
Updated Nov 28, 2018

I can't map a Shopify collection to a Facebook product set

Filter rules
Updated Jan 15, 2019

Shopify’s Facebook Sales Channel

Does the app work with Shopify’s Facebook Sales Channel?
Updated Dec 12, 2018

Can GIF's be used?

jpegs instead of GIF's
Updated Jan 23, 2019